Privacy Policy.

Who is responsible for your information?

This website is operated by Willow Landscapes and Groundworks Limited, a company registered in England and Wales under company number 16264866.

For the purposes of UK data protection law, Willow Landscapes and Groundworks Limited is responsible for the personal information collected through this website.

What information do we collect?

We keep the information collected through this website to what is reasonably necessary to operate the website, understand how it is performing and respond to enquiries.

Information you send through our contact form

If you contact us through the website, we collect the information you choose to provide in the enquiry form. This may include information such as your name, contact details and the information you provide about the work or project you would like to discuss.

We use this information so that we can read your enquiry, contact you about it and, where appropriate, provide a quotation or discuss our services with you.

Website analytics

We use Independent Analytics to help us understand how visitors use our website. This provides website usage information such as which pages are viewed, how visitors reach the website and general website performance information.

We use this information to understand which parts of the website are useful to visitors and to help us improve the website and our content.

Google Search Console

We use Google Search Console to understand how our website performs in Google Search. This can provide us with information such as the search terms through which our website is discovered, the pages appearing in search results, impressions, clicks and general search performance.

We use this information to monitor the visibility and technical performance of the website in Google Search.

Technical information

Like most websites, our website and hosting infrastructure may process limited technical information necessary to deliver, secure and maintain the website. This can include information such as IP addresses, browser information and server logs.

Why do we use your information?

Depending on how you interact with the website, we may use information to:

• Respond to enquiries submitted through our website.
• Discuss landscaping, driveway, groundworks or other services you have asked us about.
• Prepare or follow up on a quotation where requested.
• Operate, maintain and secure our website.
• Understand how our website is being used and improve its content and performance.
• Understand how the website performs within Google Search.
• Meet legal or regulatory obligations where applicable.

Our legal basis for processing information.

Under UK data protection law, we need a lawful reason when we process personal information.

Where you contact us about a potential project, we may process your information because it is necessary to take steps at your request before entering into a contract, or because we have a legitimate interest in responding to people who enquire about our services.

We may also rely on our legitimate interests to operate, protect and improve our website, understand its performance and maintain appropriate business records, provided those interests do not override your rights and interests.

Where processing is required by law, we may process information in order to comply with a legal obligation.

Who may receive your information?

We do not sell your personal information.

Information may be processed by trusted service providers where this is necessary to operate the website and our business. This can include website hosting, email and website service providers.

We also use Independent Analytics for website analytics and Google Search Console to monitor the website’s performance in Google Search.

We may also disclose information where we are legally required to do so or where it is reasonably necessary to establish, exercise or defend legal rights.

What happens when you contact us?

When you submit an enquiry through our contact form, the information you provide is used to send the enquiry to Willow Landscapes and Groundworks Limited so that we can respond.

Contact form submissions may also be stored within our website systems so that enquiries are not lost and can be managed appropriately.

How long do we keep information?

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing customer relationships, maintaining appropriate business records and meeting any legal, accounting or regulatory requirements.

How long information needs to be retained can therefore depend on the nature of your enquiry and whether it develops into work carried out by Willow Landscapes and Groundworks Limited.

How do we protect your information?

We take reasonable steps to protect personal information and the systems used to operate this website against unauthorised access, loss, misuse or disclosure.

No internet-based system can be guaranteed to be completely secure, but we aim to use appropriate technical and organisational measures for the type of information we process.

Your data protection rights.

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information. These can include the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict the way we use your information in certain circumstances.
• Object to certain processing based on legitimate interests.
• Request the transfer of certain information where the right to data portability applies.

These rights are not absolute and whether a particular right applies will depend on the circumstances and the reason the information is being processed.

If you would like to make a request concerning your personal information, please contact us using the details on our website.

If you have a concern about your information.

If you have any questions or concerns about the way we use your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Changes to this privacy policy.

We may update this privacy policy from time to time to reflect changes to the website, our services, the tools we use or applicable legal requirements.

When the policy is updated, the date shown at the top of this page will be changed accordingly.